What is your usual turnaround time?
Our usual turnaround time is 7 to 12 working days after receiving your deposit of the order or full payment. We will make every attempt to meet your deadline within this time frame.

Will my items be individually boxed?
Yes! All our products will first cling wrapped and then in a box with silk foam or velvet inside. These items are designed to protect the item through the rigors of shipping. Decorative gift box is available at no additional charge.

What shipping method do you use?
For sample delivery, we generally ship via DHL, UPS and FedEx. Shipping method sometimes are determined by our clients. For large orders, our customer practice is to ship by Sea or Air. Our Customer Service will offer you more information about shipping.

What is the minimum order quantity?
We don't have minimum order quantity, but the quantity is more, the price could be cheaper.

What is your general export packing?
All our exporting goods are strictly and strongly packed with a view to avoid any unnecessary breakage. If no specific request from our customer, we generally pack the goods with our normal packing material. For gift box packing, there is no additional cost. Please be sure to let us know which packing your prefer.

What is your principle on samples?
For samples of our current designs, there is no charge for sample making fee. In most cases, samples are free of charge when freight is collect. Most of our clients are willing to supply us their DHL ,UPS or Fedex number. Sometimes, if the samples are in high value, it is supposed to charge sample fees refundable only if minimum order is placed. Our Customer Service will alert you to this charges within 2 working day.

Do you make all of your products?
Yes, all of our products are produced in house by hand. This enables us to ensure top quality and meet your delivery requirements. 
 

More Informations, please contact our customer service.